Frequently Asked Questions
We gathered the answers to some popular questions below. If you can’t find your question below feel free to contact us, and we’ll be happy to help.
What areas do you service?
We service the Canberra and ACT region, Goulburn and parts of Southern NSW. Contact us to see if we can work with you?
Can you deliver?
Most of our products have delivery and or installation included in the quote price.
Do you do commercial joinery?
As a small business, we usually only do work for private citizens or small businesses.
Do you have a show room?
We do not currently have a show room open to the public, however feel free to e-mail us at southerntimberworks@gmail.com or call 0400 273 273 to arrange an in person appointment.
How
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
What are your payment terms?
Unless specific terms are arranged with an individual client, we require a 50% deposit to begin works with the balance required within 7 days of installation of your item.
What is your turnaround time?
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Our experienced joiners can work with you to create a unique, quality timber pieces for your home made to your individual specifications.
Custom pieces we regularly create include:
- Furniture such as sideboards
- Entertainment units
- Dining tables
- Entrance and interior timber doors
- Feature display shelving and book cases
- Wine racks
We build your design the way you want it, whether that is to match an existing style in your home or create a stand alone feature piece.
We are also able to make minor repairs to that special and irreplaceable piece of timber furniture that’s been in the family for generations and hopefully even fix that cherished timber statue Aunt Mable brought all the way back from Europe that accidentally got dropped while you were dusting the mantle… (Ahem!).
Frequently Asked Questions
We gathered the answers to some popular questions below. If you can’t find your question below feel free to contact us, and we’ll be happy to help.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Frequently Asked Questions
We gathered the answers to some popular questions below. If you can’t find your question below feel free to contact us, and we’ll be happy to help.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Frequently Asked Questions
We gathered the answers to some popular questions below. If you can’t find your question below feel free to contact us, and we’ll be happy to help.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Frequently Asked Questions
We gathered the answers to some popular questions below. If you can’t find your question below feel free to contact us, and we’ll be happy to help.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Do you offer free returns?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management.
Do you ship internationally?
Yes, we are pleased to confirm that we offer worldwide shipping! Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused.
Where do you ship from?
We ship all of our orders from the Netherlands, where our warehouse is based.
Southern Timber Works Pty LTD 